Contact Center

Uma das noticias de ontem foi a inauguração de um contact center na grande lisboa. Muito resumidamente um contact center é aquele sitio onde vão parar todas as chamadas que fazemos quando ligamos para assistência do nosso operador de telemóvel, de um qualquer grupo financeiro ou de outra empresa que disponibiliza assistência pelo telemóvel. Este […]

Gestão de Projecto

Parkinson’s Law states that “work expands so as to fill the time available for its completion.” “Managers know that software development follows Parkinson’s Law: Work will expand to fill the time allote to it. (…) corollary to Parkinson called the Ninety-Ninety Rule, atributed to Tom Cargil of Bell Labs: ” The first 90% of the […]

notas leitura: The Inmates Are Running the Asylum 3

Chapter 3 – Wasting Money – pag.41 “It’s harder than you might think to squander millions of dollars, but a flawed software-development process is a tool well suited for the job”. – pag.42 …Instead, all they [software products] have is alist of features. A shopping bag filled with flour, sugar, milk and eggs is not […]